She needed a different version of one receipt and left her direct work email address for me to use. Related: What to do when your flight is delayed or canceled Getting paid out by a Chase trip claimĪ few days later, I was called by a representative of the company that processes these claims. After that, I waited and hoped that a $1,000-per-night hotel was considered "reasonable." It didn't take more than 20 minutes to complete the claim online, including necessary uploads. The basic room for the night was an astonishing $1,100 with taxes and fees. We just needed a place to stay, but it wasn't going to come cheap. We made it as far as Vail when we couldn't get any farther and booked one of the last rooms for four in the area at the Vail Marriott Mountain Resort. Hardly any lodging was available and nothing available last-minute was remotely affordable.
The airline wasn't going to cover our expenses since it was a weather-related situation.įor more TPG news delivered each morning to your inbox, sign up for our daily newsletter.īut it was also New Year's Day and we were in the Aspen/Vail area of Colorado when the planes stopped flying. In our case, we charged four tickets for our family to the card, so we had up to $2,000 in coverage to work with during the delay. If our flights were canceled or delayed by six hours or more (or overnight), the card would theoretically reimburse reasonable expenses related to the delay of up to $500 per ticket. Luckily, I had charged our round-trip airfare into Aspen to my Chase Sapphire Reserve, so we had some automatic built-in travel protections. Well, there were a few more things that happened as we were ultimately stranded on the side of the road and then at the Vail police station.īut today's story is about what happened when we were stuck an extra night in pricey ski territory during the peak holiday season because of flight cancellations. It doesn't take much for flights out of the Aspen-Pitkin Airport (ASE) to screech to a halt during the winter and that's exactly what happened to us. It was the winter holidays, we were skiing, the snow was falling and then.
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